Privacy Policy

Last Updated: March 2025

This website is owned by House of Therese Ltd, trading as Sense & Solace Interior Design (“we,” “our,” or “us”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website.

1. Your Consent

By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described below.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Form Submissions: When you submit a form on our website, we collect your name, email address, phone number, and any additional information you provide. This data is used solely to respond to your inquiries and provide customer support.
• Google Analytics: We use Google Analytics to monitor website traffic. This service collects IP addresses, browser types, device information, and website usage data to improve user experience and optimize our content.
• Call Monitoring: To maintain customer service standards and assist with staff training, we may record and monitor incoming calls.

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to inquiries and provide customer support.
• To analyze website traffic and user behavior for improvements.
• To tailor content and marketing efforts based on user interactions.
• To comply with legal obligations and protect our website against fraud or misuse.

4. Sharing & Transfer of Data

We do not sell, trade, or share your personal data with third parties, except in the following cases:

• Service Providers: We may share data with trusted third-party service providers who assist in website operation, analytics, marketing, or customer support. These parties are contractually obligated to protect your data.
• International Data Transfers: If you are located outside the UK, your data may be transferred to and processed in the UK. In such cases, we ensure compliance with GDPR through Standard Contractual Clauses (SCCs) or other appropriate safeguards.
• Legal Requirements: We may disclose your data if required by law or to protect our rights, property, or safety.

5. Cookies & Tracking Technologies

Cookies are small data files stored on your device to improve website functionality and user experience.

Types of Cookies We Use:

• Essential Cookies: Required for website operation.
• Analytics Cookies: Used for performance tracking via Google Analytics.
• Marketing Cookies: Used for targeted advertising (only if applicable).

You can manage or disable cookies via your browser settings.

6. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website is hosted on a secure server with up-to-date security protocols.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy.

• Contact form submissions are stored for up to 12 months unless required for ongoing service.
• Analytics data is retained for up to 14 months for performance analysis.
• Legal obligations may require us to retain data for longer periods.

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children's Privacy

Our website is not intended for children under 13 years old. If we become aware of data collected from a child without parental consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

📧 Email: hello@sensesolace.com